Norwich, Norfolk eCommerce since 2009 UK-wide

Enquiries instead of immediate checkout

Ongoing

Enquiries instead of immediate checkout

Not every product should go straight to payment. Some customers need an answer before they can sensibly place an order.

Ongoing

The problem behind the job

If some products need a conversation before payment, forcing every customer through checkout can be the wrong buying journey.

What I was working with

I've worked on WooCommerce enquiry routes and conditional checkout behaviour for products that could not simply be sold through the normal payment process. The aim was to keep those products useful and discoverable without forcing the customer down the wrong route.

Keep the product information useful

An enquiry-only item can still need a clear description, options and a place in the catalogue. Removing the ability to pay should not mean removing everything that helps someone decide what to ask.

The next step needs to match the way the business actually sells.

Change the route where it is needed

The work included product-specific enquiry behaviour and code around checkout and category-based controls. Different examples were at different stages of development or deployment.

I'd not assume that one snippet is suitable for every shop or every mixture of products.

What this account covers

There are implemented enquiry-route examples in my work history, alongside related code and storefront changes that still need project-specific checks. This page describes that area of work rather than a packaged plugin.

A new installation would need to be tested against its own ordering process.

Does the normal checkout get in the way of how you sell?

If your problem looks similar, send me the current setup and the outcome you need. The implementation may be different, but the same kind of thinking usually applies.

Tell me the problem

Decide what happens to mixed journeys

For another shop, I'd agree which products require an enquiry, what information the customer should provide and what happens if ordinary and enquiry-led products are involved together.

Those are business rules, not just button labels.

Use the smallest useful change

Sometimes a focused enquiry route is more appropriate than rebuilding the whole catalogue. WooCommerce development should support the process, not make it more complicated.

Acceptance checks give the change a clear finish line.

HAVE SOMETHING AWKWARD?

Does the normal checkout get in the way of how you sell?

Send me the URL, what is happening, what you have already tried and what a useful result would look like. A small anonymised sample is enough to start - do not send passwords, credentials or sensitive customer data.